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Service Coordinator

Détails

Service Coordinator

The Technology department is the heart of the DLBi organization. It is responsible for all stages of development, deployment and operations such as hosting, testing and Managed Services for our clients.

The primary task of the Service Coordinator is to help and support the Managed Service department in order to provide the best service to our international clients.

You will be responsible for bringing the right service towards our clients, streamline the incoming requests, monitor the services and report about the results.

You will uphold a direct relation with the assigned clients. You are responsible for implementing the latest standards, training the involved client staff in our methods and act as the primary point of contact. On a day to day basis you will work together with the client, Service operation management, Manager Hosting, Account managers and Team leads of the various development departments. You report to the Service Operations Manager.

You work with other project development disciplines such as Creation, Front & Back-end developers, partners, both local and international, external vendors and advisors and acts according company standards and values. You are keen on keeping his own skills up to speed and invests time in innovative developments and makes sure this knowledge is shared amongst the team and the company.

  

Tasks as a Service Coordinator

  • Track and communicate team commitments and release progress
  • Empower the team to self-organize
  • Facilitate clear communication between all members of the Scrum team.
  • Facilitate and creating an environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving
  • Facilitating discussions, decision making, and conflict resolution
  • Ensure project management and scrum tools are maintained up to date for all assigned projects
  • Identify and escalate and remove impediments to project release goals
  • Identify areas of improvement in Software and Product Development process to increase work productivity and efficiency

Requirements

  • Bachelor’s degree, or equivalent experience
  • 2+ years of relevant experience in agile Web Development/E-commerce environment
  • Pre Certified Scrum Master certification (CSM)
  • Knowledge of Agile and Kanban methodologies
  • Working knowledge of up-to-date Web and mobile technologies
  • Ability to understand technical issues (technical background)
  • Identify and assess problems and work with the team solve them with a sense of urgency
  • Ability to work with multiple Scrum teams and juggle multiple tasks effectively and efficiently
  • Experience managing projects using Atlassian tools like Jira, Jira Agile, Confluence, etc.
  • Upper intermediate English knowledge

About DigitasLBi 

We have 40 offices in 25 countries, each one helping to upend and redefine the landscape of strategy, creativity, media and technology. We’re pumped about the accolades we’ve earned – cue Titanium Lions, Gold Pencils and making LinkedIn’s Most InDemand Employer List of 2014 – but what energizes us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: Producing amazing creative, day after day. On top of great values, great people and great clients, we’re proud to offer many great perks – things like flex vacation days, tuition reimbursement, gym membership discounts and anniversary gifts for the many people who’ve been with us 5, 10, 20 years and more. And while we celebrate those who’ve stuck by us and shaped us into the creative force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.

DigitasLBi is an equal opportunity employer.