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Vice President/Director, Managed Services

Détails

Vice President/Director, Managed Services

 

DigitasLBi is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

 

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What you’ll do:  

 

As Vice President/Director, Managed Services you will be responsible for managing the infrastructure supporting the digital marketing goals of a portfolio of clients served by DigitasLBi North America. You will work with a cross-functional team of digital marketing specialists to define client solutions. You will assist this team and our clients in understanding the technology infrastructure required to support their marketing goals and tactics. In addition, you will lead a team of systems engineers in building and supporting these infrastructure solutions. Ultimately, you will be responsible for powering the marketing efforts of the world’s leading brands.

 

Day-to-day, your role includes:

  • Create, support, and maintain technical infrastructure, system, and service requirements as well as other business and project-based documentation in close collaboration with Business Analysis team
  • Identify and resolve technical issues with your team proactively
  • Estimate hours and project time needs accurately and actively participate in scope definition
  • Participate in the business development process
  • Partner with client IT organizations in the delivery of solutions
  • Ensure flawless execution when developing client solutions and providing ongoing support
  • Provide oversight for the 24/7/365 Operations process across different offices/time zones
  • Ensure that Technology staff performance meets client, department and corporate standards/processes
  • Work closely with the cross-functional team to determine daily project status and manage client expectations
  • Partner with QA to manage the quality assurance process
  • Participate in client discussions regarding systems and platforms and provide technology insights, recommendations and solutions
  • Stay current with emerging systems technologies and the digital landscape to contribute to the overall direction of the technology operations group
  • Align team capabilities with company technology strategy and formal partners
  • Support the career development of direct reports
  • Selling Managed Services to new and existing customers
  • Respond to client audits for security and risk compliance
  • Travel to clients and other Digitas offices as needed

 

We’re looking for strong, impactful work experience, which typically includes:

  • List experience needed
  • Four year college degree (Computer Science or equivalent preferred)
  • ITIL Certification or strong knowledge of ITIL standards and best practices
  • 10-12 years managing technical teams in the development of highly complex, enterprise-class web implementations
  • Significant experience in matching Internet technologies to business needs, particularly in Digital Marketing
  • Established track record for accurately scoping and maintaining budget and resources on multiple complex technology projects
  • Combination of deep technical experience and senior level project delivery experience
  • Creative agency experience desired
  • Excellent written and verbal skills
  • Ability to understand and drive business and technical processes to enable technology solutions to support client’s business
  • Extensive knowledge of audit/risk and compliance
  • Complete knowledge of QA processes and conventions
  • Strong understanding of Configuration Management best practices (Knowledge of Chef/Puppet plus)
  • Ability to be flexible and tolerate ambiguity while still operating effectively
  • Demonstrated leadership in providing effective team approaches and processes
  • Ability to decompose larger efforts into tasks for delegation to other team members
  • Solid understanding of project management and software engineering methodologies as well as internet technologies
  • Excellent written communication skills
  • Exceptional client facing and presentation skills
  • Candidate must be open to travel as needed (<50%)

 

Got what it takes? We’d love to hear from you.

 

About DigitasLBi

We’ve got 40 offices in 25 countries, each one helping to upend and redefine the landscape of strategy, creativity, media and technology. We’re pumped about the accolades we’ve earned – such as Titanium Lions, Gold Pencils and making LinkedIn’s Most InDemand Employer List of 2014 – but what energizes us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: Producing amazing creative, day after day.

 

On top of great values, great people and great clients, we’ve also got tons of perks that we’re proud to offer – things like flex vacation days, tuition reimbursement, gym membership discounts and anniversary gifts for the many people who’ve been with us 5, 10, 15, 20 years and more. And while we celebrate the people who’ve stuck by us and shaped us into the creative force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.

 

DigitasLBi is an equal opportunity employer.

About DigitasLBi 

We have 40 offices in 25 countries, each one helping to upend and redefine the landscape of strategy, creativity, media and technology. We’re pumped about the accolades we’ve earned – cue Titanium Lions, Gold Pencils and making LinkedIn’s Most InDemand Employer List of 2014 – but what energizes us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: Producing amazing creative, day after day. On top of great values, great people and great clients, we’re proud to offer many great perks – things like flex vacation days, tuition reimbursement, gym membership discounts and anniversary gifts for the many people who’ve been with us 5, 10, 20 years and more. And while we celebrate those who’ve stuck by us and shaped us into the creative force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.

DigitasLBi is an equal opportunity employer.