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Senior Account Manager


DigitasLBi exists to make brands count. We’re a modern, data-inspired agency.

We are the only agency designed to offer clients who seek to transform their marketing, a complete stack of services, from integrated communications, to commerce to CRM and innovation services, across the world, all driven by our data about what really counts for businesses.

Our global workforce of 6,000 includes industry-leading creatives in each region, working with data scientists, technology experts and media specialists to demonstrate what can be achieved when hard data meets imagination.

Our work is designed to make a place for our clients’ brands in the busy lives of the people with whom they want to connect.  In short, we make brands count.

Department Summary

At DigitasLBi the Client Services team build relationships with clients, partners and colleagues to deliver great work.  To do that we focus on four C’s:

  • Clients – we understand our clients, their business and their customers, inspiring our teams to deliver work that makes a difference
  • Creative – through the identification of business challenges and opportunities we create the environment for creative thinking
  • Craft – we are the guardians of the work we deliver, bringing the right experts together to ensure quality and craftsmanship
  • Commercial – it is our job to ensure the profitability of the work we deliver for the agency and for clients, enabling long term partnerships

Role Summary

We’re on the hunt for an inspiring and energetic Senior Account Manager. You’ll have great integrated experience and brilliant relationship skills – perfect for working on the high profile direct advertising account at DigitasLBi.

You will be working on integrated creative campaigns, including a mix of online and offline components, with great clients that consider us an extension of their team, and work collaboratively. That’s why you’ll be instrumental in strategically evolving campaigns and programmes of activity with the planning and client teams.

The nature of the business is fast paced and exciting, and requires an experienced SAM who is driven, adaptable and capable of delivering campaigns. You’ll also feel comfortable taking ownership of the client relationships, from brief to end delivery, including managing the project managers responsible for delivery.

Primary Responsibilities:

  • Develop solid business relationships with clients through regular and pro-active contact.
  • Management of the day-to-day client activities to the high standard expected from clients.
  • Liaise closely with planning to understand strategic goals and the competitive environment.
  • Deliver strategic solutions and innovative concepts to campaign deliverables.
  • Encourage creative teams to develop work in line with required strategic direction.
  • Accountable for high quality project delivery to agreed deadlines.
  • Actively contribute to all meetings attended, with support from the AD, both internally and externally.
  • Attend regular client status meetings and manage status and contact reports.
  • Effective communication, with attention to detail and accuracy in all communications.
  • Follow agency protocol on finance, making sure estimates, approvals, POs and invoicing are completed on your projects.
  • Provide on-going support and training to junior team members to help them achieve their objectives.
  • Look to the future with clients and ADs to plan the implementation of the planned campaigns.
  • To be up-to-date on trends and platforms, and equipped with creativity and innovative ideas.

Experience Guidelines:

  • Graduate calibre with min 3-4 years agency experience.
  • Good understanding of the agency, planning, creative and production processes.
  • Highly organised and able to manage workload effectively.
  • Ambitious, fun, adaptable, confident and self-motivated.
  • Maturity in relating and interacting with people at all levels.
  • Excellent written and oral communication skills.


Degree or equivalent

About DigitasLBi

We’ve got 40 offices in 25 countries, each one helping to redefine the landscape of strategy, creativity, media and technology. We’re excited about the awards we’ve won– such as Marketing’s Digital Agency of the Year, Markies, Tangrams and CRM agency of the year to name a few – but what excites us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: Producing amazing effective work for our clients, day after day.

On top of great values, great people and great clients, we’ve also got tons of perks that we’re proud to offer – things like extra parent leave days, CSR volunteering opportunities, gym membership discounts and training and development schemes. And while we celebrate the people who’ve stuck by us and shaped us into the strong force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.

DigitasLBi is an equal opportunity employer.

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