2 hours ago
As a Customer Services Manager at DigitasLBi, your key role will include being one of the primary supports for our client’s customers through social media, primarily Facebook. The Customer Services Manager is responsible for supporting the entire interaction of customers with the brand on Social Media, from assisting with product enquiries to ensure timely escalation to the Support Centre.
The role requires the candidate to be organized, quick in assessing cases, and have excellent written communication skills.
What you’ll do:
Knowledge you’ll need:
Got what it takes? Show us your magic!
We’ve got 40 offices in 25 countries, each one helping to redefine the landscape of strategy, creativity, media and technology. We’re excited about the awards we’ve won– such as Marketing’s Digital Agency of the Year, Markies, Tangrams and CRM agency of the year to name a few – but what excites us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: Producing amazing effective work for our clients, day after day.
On top of great values, great people and great clients, we’ve also got tons of perks that we’re proud to offer – things like extra parent leave days, CSR volunteering opportunities, gym membership discounts and training and development schemes. And while we celebrate the people who’ve stuck by us and shaped us into the strong force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.
DigitasLBi is an equal opportunity employer.