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Black Friday smashes social records

DigitasLBi

Stuart Aitken

Black Friday smashes social records

Stuart Aitken, Head of Brand & Content at DigitasLBi, outlines the key findings of new research which shows that Black Friday continues to be a key feature of major retailers’ marketing plans – especially in the UK.

Much has been written about the impact of Christmas creep and new initiatives such as Cyber Monday have had on Black Friday, with evidence suggesting a recent drop in interest in the annual sale. We wanted to find out to what extent this was reflected in social media activity – especially in the UK. What’s more we were interested to find out which brands were most actively involved – or wanted to most associated with – Black Friday.

Our research threw up some fascinating findings. For example we discovered that 2017 was the biggest year for social activity relating to Black Friday in the UK with posts exceeding half a million for the first time. Looking at brands, we found that Tesco was the most active UK retailer posting about Black Friday on Twitter, while the biggest mover in the list was John Lewis which dramatically ramped up its Black Friday social activity, increasing its Twitter activity by 3573% year on year.

The full results and methodology are outlined below and can be downloaded as an infographic here.

Biggest year for Black Friday in the UK

New social media analysis from DigitasLBi shows that Black Friday continues to be a key feature of major retailers’ marketing plans – especially in the UK – despite the impact of Christmas creep.

Combined Black Friday posts on Facebook, Twitter and Instagram show a general increase in interest in Black Friday globally. Figures peaked in 2013 (10.27 million posts) and following a significant drop in 2014 (7.77 million posts), 2017 saw a strong recovery (9.15 million posts). 

At a UK level, growth has been more consistent. Initial interest was slow but rose rapidly in 2014. While interest waned in 2016 (possible as the novelty factor wore off and personal finances diminished), 2017 saw the highest interest ever in the UK for Black Friday with posts exceeding half a million for the first time.  

Black Friday more popular in the UK than US

Unsurprisingly given its size, the US was responsible for the majority of social media activity around Black Friday. It was responsible for 60.45% of all social media activity around Black Friday, followed by the UK which clocked up 12.85%.

However, when measuring social activity per capita, the UK performed significantly stronger than the US - with 8,448 posts per million versus 7,882 per million – proving that on a fairly weighted scale, Black Friday is now proportionally more popular in the UK than the US.

Newcastle and Northern Ireland most vocal about Black Friday

The most socially active bargain hunters in the UK reside at the extreme ends of England with Newcastle narrowly beating Brighton into second place.

The south coast featured strongly in the top five with Brighton in second place, Portsmouth in 4th and Bournemouth in 5th.

On a national level, Northern Ireland outperformed the rest of the UK on a post per capita basis, followed by England, Scotland and Wales in fourth.

Tesco decreases Twitter activity but maintains dominance – John Lewis dramatically ramps up activity

Despite decreasing its posting activity (-44% YoY), Tesco easily maintained its dominance as the most active UK retailer on Twitter in the run up to Black Friday, with a total of over 2.5 times the number of tweets of John Lewis.

The biggest mover this year however was John Lewis. Normally not very active around Black Friday on Twitter, the retailer upped its game this year, increasing posts by a staggering 3573% year on year.

Also noteworthy, despite helping to bring Black Friday to the UK, AmazonUK tweeted a mere 15 times during this year’s run up.

However, despite its own Twitter inactivity, Amazon UK received the highest number of mentions in the run up to Black Friday – followed by Tesco, ToysRUs and Marks & Spencer. John Lewis finished 7th showing that they still have some way to go if they want to be closely linked with Black Friday.

Key additional findings

Instagram v Twitter 

As evidence of the growing power of Instagram for retailers, at a global level, Black Friday fans were almost as likely to post about Black Friday on Instagram (1.22 million posts) as Twitter (1.52 million posts). However, uptake in the UK was much slower with UK posters being 4 times more likely to use Twitter than Instagram as their preferred channel for Black Friday posts. 

Gender

The research revealed that men love a sale almost as much as women, with 48% of identifiable posts (45% of total posts) being sent by men and 52% coming from women.

Age

When looking at the age ranges tweeting about Black Friday one group emerged as the clear winner. The 35 and above age group were 75% more likely to tweet about Black Friday than the second most active group (17 and under) – although it should be noted that only 18% of post have an identifiable age.

Popstars

Surprisingly, when looking at musical affinities Paramore emerged as the act most likely to be tweeted about by people who also tweet about Black Friday. The American rock band beat Beyonce into second place and were also followed by Miley Cyrus (3rd), Harry Styles and One Direction (4th) and Justin Beiber (5th).

Black Friday research

METHODOLODY

Crimson Hexagon

The basic search term “Black Friday” from 2011 to the present was used across Twitter, Facebook and Instagram to provide the initial ‘buzz monitor’ data set.

Filters were then applied by county and city to provide geographic breakdowns.

Along with timeline and UK only filters, additional filters were also applied to separate out specific brands of interest.

The largest sample sizes allowed by the tool were used at each stage.

Data was exported to Excel to provide additional cross comparison and breakdown potential.

Social Tools

Owned brand data was provided by the use of http://www.mysocialtools.net/

14 brand Twitter accounts of interest which have been tracked from 2011 to the present were combined and then the raw and underlying data was exported to Excel to provide additional data breakdowns.

Run up to Black Friday = data pulled from Black Friday and previous 8 days.

Brand accounts used were UK specific where possible but data could otherwise not be limited to just UK.

Stuart Aitken

Stuart Aitken

HEAD OF BRAND & CONTENT AT DIGITASLBI

As Head of Brand & Content at DigitasLBi UK, Stuart is responsible for seeking out the most compelling narratives from across DigitasLBi‘s UK businesses, identifying marketplace trends for comment and managing the DigitasLBi brand across internal and external channels as well as social media platforms. He is also responsible for planning and providing editorial guidance for key DigitasLBi events such as the annual thought leadership showcase NewFront.  

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