2 hours ago
As a Customer Services Manager at DigitasLBi, your key role will include being one of the primary supports for our client’s customers through social media, primarily Facebook. The Customer Services Manager is responsible for supporting the entire interaction of customers with the brand on Social Media, from assisting with product enquiries to ensure timely escalation to the Support Centre.
The role requires the candidate to be organized, quick in assessing cases, and have excellent written communication skills.
What you’ll do:
Knowledge you’ll need:
Got what it takes? Show us your magic!
We have 40 offices in 25 countries, each one helping to redefine the landscape of strategy, creativity, data, media and technology. We’re excited about the accolades we’ve earned – such as Titanium Lions, Gold Pencils and making LinkedIn’s Most InDemand Employer List of 2014 – but what energises us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: producing amazing creative, day after day.
On top of great values, great people and great clients, we’ve also got tons of perks that we’re proud to offer – things like subsidised gym membership; a cycle to work scheme; a childcare voucher scheme; a subsidised cafe and bar; and flexible working arrangements such our parents' term time hours initiative. What’s more, in our London office we get to work in an iconic Brick Lane building which over the years we’ve transformed into a unique, cutting edge work space.
And while we celebrate the people who’ve stuck by us and shaped us into the force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.
DigitasLBi is an equal opportunity employer.