5 months ago
Senior Service Manager
The Client Service Manager (CSM) is a highly visible leader responsible for ensuring the complete Use phase success and satisfaction of a portfolio of DigitasLBi customers. The goal is to make every customer in your portfolio successful and committed to DigitasLBi through a trusted partner relationship. You will bring DigitasLBi’s Operational Excellence, best ideas, innovations, and implementation know-how to your customers and match them to their business goals, driving greater business value and executive alignment between DigitasLBi and the Customer.
The CSM is knowledgable and passionate about modern web & mobile technology and combines this with exceptional customer management and sales experience. Working closely with DigitasLBi project teams and DigitasLBi preferred implementation partners, you help our customers to get the most value out of their DigitasLBi platform. You will also serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. This is a huge opportunity to become part of a ambitious and fast growing high-tech company with the potential to help define the vision for how we support some of our most important clients. The CSM will report to the Client Service Operations Director of DigitasLBi.
We have 40 offices in 25 countries, each one helping to redefine the landscape of strategy, creativity, data, media and technology. We’re excited about the accolades we’ve earned – such as Titanium Lions, Gold Pencils and making LinkedIn’s Most InDemand Employer List of 2014 – but what energises us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: producing amazing creative, day after day.
On top of great values, great people and great clients, we’ve also got tons of perks that we’re proud to offer – things like subsidised gym membership; a cycle to work scheme; a childcare voucher scheme; a subsidised cafe and bar; and flexible working arrangements such our parents' term time hours initiative. What’s more, in our London office we get to work in an iconic Brick Lane building which over the years we’ve transformed into a unique, cutting edge work space.
And while we celebrate the people who’ve stuck by us and shaped us into the force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.
DigitasLBi is an equal opportunity employer.