2 hours ago
Senior Service Manager
The Client Service Manager (CSM) is a highly visible leader responsible for ensuring the complete Use phase success and satisfaction of a portfolio of DigitasLBi customers. The goal is to make every customer in your portfolio successful and committed to DigitasLBi through a trusted partner relationship. You will bring DigitasLBi’s Operational Excellence, best ideas, innovations, and implementation know-how to your customers and match them to their business goals, driving greater business value and executive alignment between DigitasLBi and the Customer.
The CSM is knowledgable and passionate about modern web & mobile technology and combines this with exceptional customer management and sales experience. Working closely with DigitasLBi project teams and DigitasLBi preferred implementation partners, you help our customers to get the most value out of their DigitasLBi platform. You will also serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. This is a huge opportunity to become part of a ambitious and fast growing high-tech company with the potential to help define the vision for how we support some of our most important clients. The CSM will report to the Client Service Operations Director of DigitasLBi.
We’ve got 40 offices in 25 countries, each one helping to redefine the landscape of strategy, creativity, media and technology. We’re excited about the awards we’ve won– such as Marketing’s Digital Agency of the Year, Markies, Tangrams and CRM agency of the year to name a few – but what excites us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: Producing amazing effective work for our clients, day after day.
On top of great values, great people and great clients, we’ve also got tons of perks that we’re proud to offer – things like extra parent leave days, CSR volunteering opportunities, gym membership discounts and training and development schemes. And while we celebrate the people who’ve stuck by us and shaped us into the strong force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.
DigitasLBi is an equal opportunity employer.