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Client Service Director

Overview

We are looking for a Client Service Director to join our Copenhagen office. We believe you are a business partner with strategic understanding of the client’s brand, its business, consumers and what’s next.

As well as being a personality at the agency, you are in your element walking the halls at the client, knowing them personally and frequently interacting with key stakeholders, understanding any issues and being able to turn them into tangible briefs or to proactively come back and inspire them. You are responsible for managing multiple lines of business within a single client relationship or managing multiple clients through the ability to understand client marketing and business objectives and develop high-level strategic plans. Driving strategic plans and objectives for clients within the agency and monitoring efforts to ensure adherence to timelines and budgets is essential. Managing internal resource allocation and costs towards profitability will also be part of your responsibility. At all times you support the company’s financial goals by growing accounts and nurturing new relationships.

You are confident and can easily present and workshop with clients. You know your course-adjust depending on audience’s level of marketing or advertising nous. You are one the most respected client service person within the agency because of your way of leading people and clients as well as balance our clients’ needs with our agencies agenda to become an integrated marketing expert.

MUST HAVE

To be a valued member of CS you need two key qualities. You must be talented, and you must be nice to work with. Your ambition, curiosity, chemistry and personality are key elements for success.

  • Excellent knowledge of digital, business transformation, marketing, brand and platform development
  • 8-15 years of experience gained in a business consulting, an IT or agency environment
  • Experience in both selling and delivering complex multi-million SEK solutions
  • Strong understanding of commercials
  • Proven track record in developing client relationships at C-level
  • Comfortable speaking from a position of knowledge to clients and the industry
  • Excellent written and verbal communications skills, both in English and Swedish
  • Outstanding presentation skills
  • Strong negotiation skills
  • Analysis skills – able to interpret data
  • Leadership by example
  • Ability to be able to effectively manage, train and develop any team members under supervision
  • An academic degree in marketing, IT, business or equivalent (BSc/MSc).

TO ROUND IT OFF

We spend about half our waking life at work, far more than we spend at home. The good news for us, we get to spend this time with a cracking bunch of people. More than 200 unicorn colleagues all across the Nordics, creating exceptional things for our clients. Other perks include a central location, LOADS of candy and a foosball table. As an agency, we are on an eternal quest for digital mastery and exist to create world class customer experiences. No matter how wildly ambitious we want to be; we can make it happen. And we believe in magic.

Got what it takes?

If this sounds like you and you’re keen to see just how far you can go, we’re committed to taking you there. Apply now! We´d love to hear from you.

About DigitasLBi 

We have 40 offices in 25 countries, each one helping to upend and redefine the landscape of strategy, creativity, media and technology. We’re pumped about the accolades we’ve earned – cue Titanium Lions, Gold Pencils and making LinkedIn’s Most InDemand Employer List of 2014 – but what energizes us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: Producing amazing creative, day after day. On top of great values, great people and great clients, we’re proud to offer many great perks – things like flex vacation days, tuition reimbursement, gym membership discounts and anniversary gifts for the many people who’ve been with us 5, 10, 20 years and more. And while we celebrate those who’ve stuck by us and shaped us into the creative force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.

DigitasLBi is an equal opportunity employer.